Generally, Orbi routers are well-known for their ultrafast speed and portable design. Likewise, these cover every floor of your multi-story home and business place. In addition, the reviews are good for this networking device but users complain sometimes that their Orbi satellite not connecting to the network.
Additionally, the primary reason for this issue is the power outage or the distance from the primary router unit. Similarly, several other factors are also responsible for this error. So, users are seeking assistance to resolve Orbi satellite connectivity issues.
Therefore, we share a brief guide to fix the Orbi satellite connection issue. Likewise, here you find the reasons why your Orbi router does not connect to the internet and solutions to resolve this problem. So, hold your horses here to learn more.
Why is Orbi Satellite not connecting to the internet?
As the Orbi mesh system is the preferred choice of users due to its signal strength and weatherproof body. Likewise, it also creates some issues after login and setup that annoy users a lot. So, what is the reason behind this? Want to know? Let’s have a look:
- Power shortage
- Outdated Firmware
- The Orbi satellite is not synced properly with the main unit
- Distance from the main router unit
- Internet issues from the ISP side
- Defective cables
- Weak or interrupted signals
How to resolve Orbi Satellite connectivity issues?
Moreover, to fix the Orbi satellite not connected problem, you need to find the reason first. After that, you can take the appropriate steps op resolve it. Similarly, if you are facing such a common issue, then no need to worry. We will explain the suitable troubleshooting methods to you that are mentioned below:
Check the power supply and connection
- Initially, examine the power supply of the router.
- Secondly, look that your router is not joined to a burnt or damaged socket.
- If you see a power outage to your router, the plugin it into another socket.
- It will help to fix the issue.
Update the router Firmware
- Most of the time, users are not aware of the Firmware update.
- So, check your device for the router’s Firmware update.
- To update the firmware, visit Settings>Advanced>Firmware Update.
- Remember to select the most recent and compatible version of Firmware as per your router model or series.
Resync your router with satellites
- Firstly, look for the Sync button on your Orbi’s main router.
- Next, press and hold this button for at least 5 seconds.
- When the LED blinks twice then release the button.
- Now, wait patiently for some time till the router resyncs with the satellites.
Reposition the router
- Sometimes Orbi satellite not connecting issues arise if the main router unit and satellites are far away from each other.
- So, reposition your primary router unit closer to the secondary satellites.
- It will help to fix the interrupted or weak signals.
- The recommended distance is 5meteres away from the satellites.
Contact your ISP
- If your Orbi router or satellites show no internet or weak signals, the issue may be from the ISP side.
- So, contact your ISP authority for the local area network issues.
- They will guide you or tell you the time for maintenance.
Power cycle your router
- Occasionally, the issue is temporary so you can fix it by power cycling your router.
- To reboot it, plug out your router first, then your computer, and modem finally.
- Now, wait for 30 seconds and plugin back the devices as you removed them.
- It will refresh your router and device and fix the temporary network issue.
Replace the damaged cables
- Check the network cables you connect with your PC and router.
- If they get damaged then replace them immediately.
- Also, look for the loose connections. If there is any then tight them.
Factory reset your primary router
- If nothing works for you to resolve the Orbi satellite not connecting error, then a hard reset is the best option.
- It will take back your router to its default settings.
- So, look for the reset button on your router.
- Next, press this button for 15 seconds by using a paperclip or pinpoint.
- After that, release it and wait till it reboots itself.
- Finally, your router gets reset and you have to reconfigure it.
Wrapping up
On the whole, the Orbi mesh system is a state-of-the-art product to meet your needs for a stable and reliable network. Additionally, the guide we share with you will assist you in fixing the Orbi satellite not connecting error. Likewise, you can find out the reasons behind this issue and suitable troubleshooting solutions. If you still need any help, then make us a call or visit us on our website.